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    Frequently asked questions

    What is Printinus?

    Printinus is an online printing service that specializes in high-quality, customizable print products. Whether for personal or business needs, we provide professional printing solutions tailored to your design preferences.

    What types of products do you offer?

    We offer a wide range of printed products, including:

    • Custom t-shirts and apparel
    • Business cards and stationery
    • Posters and banners
    • Mugs and personalized gifts
    • Stickers and labels
    • Other specialty print products

    Visit our Product Catalog to explore all available options.

    How long does it take to process and ship my order?
    • Order Processing Time: Up to 2 business days
    • Shipping Time: Orders are shipped via USPS Ground Service, with estimated delivery in 2 – 8 business days.

    For more details, visit our Shipping & Delivery Terms page.

    Do you ship internationally?

    Currently, we only offer shipping within the United States. International shipping is not available at this time.

    What payment methods do you accept?

    We accept the following payment methods:

    • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
    • Digital Wallets (PayPal, Apple Pay, Google Pay)
    • Bank Transfers (Available for bulk orders)

    For more information, visit our Payment Methods page.

    Can I return or exchange a product?

    We accept returns and exchanges only for:

    • Defective or damaged products
    • Incorrect or missing items

    Due to the custom nature of our products, we do not accept returns for design errors made by customers. Please double-check your design before finalizing your order.

    Read our full Return & Exchange Policy for details.

    How can I track my order?

    Once your order is shipped, you will receive an email with a tracking number to monitor your package via USPS.

    What should I do if my order is damaged or incorrect?

    If you receive a damaged or incorrect order, please contact us within 7 days at info@printinus.com with the following details:

    • Order number
    • Description of the issue
    • Photos of the defective item

    We will work to resolve the issue as quickly as possible.

    How do I contact Printinus customer support?

    For any questions, issues, or support inquiries, you can reach us via email at info@printinus.com. Our team will respond as soon as possible.